Privacy Policy
Last updated: March 1, 2025
1. Information We Collect
We collect the following types of information:
- Account information: Name, email, company name, and other details provided during registration
- Usage data: Your activity on the platform, including brand management and monitoring configuration
- Monitoring data: AI search result data collected through our monitoring service
- Device information: Browser type, operating system, IP address, and other technical information
2. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your subscriptions and billing
- Send service-related notifications and updates
- Provide customer support
- Analyze service usage to improve our product
3. Information Sharing
We do not sell your personal information. We may share information in the following cases:
- With your consent
- With service providers to deliver our services (e.g., payment processing, cloud services)
- To comply with legal requirements
- To protect our legitimate interests
4. Data Security
We implement reasonable technical and organizational measures to protect your information, including transport encryption (TLS), database encryption, access controls, and regular security audits.
5. Data Retention
We retain your data for as long as needed to provide our services. After account closure, we will delete or anonymize your personal data within 30 days (except where legally required to retain it).
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Export your data
- Withdraw consent
- File a complaint
7. Cookie Usage
We use essential cookies to maintain your login session and preferences. We do not use third-party tracking cookies.
8. Contact Us
If you have any questions about this Privacy Policy, please contact privacy@aivisicore.com.